Warranty and After-Sales Service
Each MIMA piece of jewelry is carefully handcrafted and then inspected before shipping to ensure its quality and finish.
Legal guarantee of conformity — 2 years
All MIMA jewelry is covered by the legal guarantee of conformity for 2 years from the date of delivery, in accordance with current legislation.
Contact after-sales service
For any questions or requests regarding a piece of jewelry, you can contact us at the following address: hello@mimabym.com.
To help us process your request more quickly, please provide your order number and, if necessary, attach photos showing the problem encountered.
What the guarantee does not cover
The guarantee does not cover damage resulting from, in particular:
- Normal wear and tear of the jewelry related to its use;
- Impacts, accidents, or improper use;
- Damage related to exposure to chemicals (listed here or to unsuitable conditions of use;
- The loss of the jewelry or a detached element following its use.